Professional Help Desk Announces PHD/CE
STAMFORD, Conn. — March 10, 1997 — Award-winning Help Desk System Now Available for Windows/CE
Fully Transportable Palmtop Service Automation Access Now a Reality
PHD — Professional Help Desk, the leading provider of help desk automation software, today put sophisticated help desk access right in the palm of the hand with the announcement of PHD/CE.
The first-ever Windows/CE-based Help Desk Automation product, PHD/CE provides an unprecedented level of mobility to service desk automation. PHD/CE-equipped palmtop computers can access the unequaled problem solving power of Professional Help Desk for Windows host systems via the Internet or even via wireless PC card modem.
"PHD/CE brings service automation where it is needed most, the customer's location," said Jacob Lamm, Vice President of Professional Help Desk. "PHD/CE provides unmatched mobility to an extremely sophisticated yet easy-to-use service desk product."
PHD/CE works in conjunction with Professional Help Desk for Windows, a complete call-tracking, call-management, problem-resolution software solution. PHD/CE allows users to take advantage of all of the power of Professional Help Desk for Windows to resolve their own technical issues using their palmtop computer, 24 hours a day from anywhere in the world. If the client cannot solve his own problem with PHD/CE, the system automatically creates a call folder, logs in the call, assigns it to the appropriate analyst, and informs the client of the call number and the name of the assigned analyst. Clients may also use PHD/CE to check on the status of a previous call.
PHD/CE is the latest element of PHD's revolutionary VHD(TM) (Virtual Help Desk) concept. VHD changes the help desk from an encapsulated monolithic entity to a distributed application which reaches out into the end user's environment, empowering the client to proactively solve his own problems.
By modularizing the service desk, PHD's VHD not only allows distributing service desk automation throughout an organization, but creates individual communication elements including Internet, E-mail, wireless, and telephony. These elements can be incorporated into other third party applications. Availability of these modular elements was, in fact, a key to the rapid development of PHD/CE.
Professional Help Desk for Windows With several levels of smart support, Professional Help Desk for Windows solves problems, makes recommendations, tracks calls, generates trouble tickets, prints standardized and custom reports, and manages assets.
Learning from every trouble call, the program's powerful, proprietary, fuzzy-logic-based EBR(TM) (Experience-based Reasoning(TM)) system continuously expands its knowledge base during day-to-day usage. Professional Help Desk for Windows uses Natural Language(TM) to permit users to enter problems in everyday language and conduct database searches in many languages, not just English. Rapid Resolution(TM) retrieves answers to common questions from an accumulated knowledge base.
For more [email protected] or visit the company's web site at http://www.prohelpdesk.com
PHD — Professional Help Desk provides help desk tools that give computer users access to sophisticated yet easy-to-use problem resolution engines that quickly resolve hardware and software problems without assistance. By reducing reliance on highly trained support personnel, the software dramatically decreases the cost of daily operations by reducing computer downtime and cutting technical support costs.
Founded in 1993, PHD is a subsidiary of Data Systems and Software, Inc. (NASDAQ:DSSI), a multinational technology organization with offices and operations worldwide. DSSI is a leading provider of all aspects of computer software and hardware, and other advanced technologies. PHD is headquartered in Stamford CT.
CONTACT:
S&S Public Relations
Liza Beresford, 847/291-1616 ext. 266